Privacy Policy

Information We Collect

We collect information you provide directly to us when you contact our office, request a free consultation, complete intake forms, schedule an appointment, or become an established patient. This typically includes your full legal name, date of birth, mailing address, phone number, email address, demographic information, insurance details (if applicable), payment information, emergency contacts, medical and family history, current medications, lab results, and any additional clinical information you share with us in the course of care.

When you visit primetestosterone.com, we automatically collect limited technical and usage information through cookies and standard server logs. This may include your IP address, device type, browser type and version, operating system, the pages you view, the date and time of your visit, the referring URL, and general geographic location. We use this information to operate the website, analyze traffic patterns, and improve user experience.

If you communicate with us through our patient portal or messaging tools, the contents of those communications, along with associated metadata, are stored as part of your medical record.

How We Use Your Information

We use your information to communicate with you about appointments and care, verify your identity, deliver clinical services, write and refill prescriptions, coordinate with labs and pharmacies, process payments and membership billing, respond to your questions, send appointment reminders and educational content you've opted into, comply with our legal and regulatory obligations, and continually improve our services.

We do not use your protected health information for advertising or marketing purposes without your express written authorization, and we never sell your personal information.

Sharing of Information

We do not sell your personal information. We share information only with HIPAA-compliant business associates and service providers who help us deliver care — including our electronic medical record (EMR) platform, telehealth video provider, secure messaging tools, e-prescribing services, contracted laboratories, contracted pharmacies, and our payment processor. These vendors are contractually bound to safeguard your information and use it only to perform services on our behalf.

We may also disclose information when required or permitted by law — for example, in response to a valid court order, subpoena, or government investigation; to public health authorities for mandatory reporting; to prevent a serious threat to health or safety; or to comply with workers' compensation or similar laws.

Data Retention & Security

We retain your medical records for the period required by Oklahoma law and applicable federal regulations. Non-clinical records (such as marketing inquiries) are retained only as long as needed for the purpose for which they were collected.

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest, role-based access controls, audit logging, and ongoing staff training. While no system can be guaranteed completely secure, we work continually to maintain the confidentiality and integrity of your data.

Your Rights

You have the right to request access to, a copy of, or correction of your personal information. You may also request deletion of non-clinical personal information, subject to our legal record-retention obligations. To exercise these rights, contact us at info@primetestosteronenow.com.

Requests involving protected health information are handled under HIPAA and the rights described in our HIPAA Notice of Privacy Practices.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18 through this website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Material changes will be communicated to active patients through the patient portal or email.

Contact

If you have questions about this Privacy Policy or our handling of your information, please email info@primetestosteronenow.com or call (580) 289-7430. Written correspondence may be sent to Prime Testosterone Men's Health PLLC at our Madill, Oklahoma office.